How to activate the output tiff in Creo Trendsetter 800II?

[StJudeGraphics]

Hello there. I'm new here and want your help guys. We have a Creo Trendsetter 800II and using Prinergy Evo, we dont know how to activate the setting in "Output tiff". What are the procedures to output the 1-bit tiff file in Prinergy Evo? We hope that you can give us some advice. Thanks in advance.

[marktonk]

1 bit tiff output is typically an option on workflow, your best bet would be to contact Kodak.
Regards,
Mark

[prepressing]

Depending on the cost of the TIFF output for the EVO you may be able to purchase a stand alone RIP to output TIFF files like CTP Software Harlequin TIFF RIP CTP Separation Software 1bit 1-bit TIFF RIP Platesetter

Best to output the TIFF files from the same system outputting to other devices if possible (less chance for discrepancies in the files). Does the Trendsetter have the ability to accept TIFF files and is the Trendsetter being driven from the EVO?

[gig0]

Change your output process template settings to output as a tif. You do that in the process template editor.

[hansman]

If you are referring to the output 1 bitt tiff in "Print Console" it is an option that needs to be purchased from Kodak, then the license needs to be updated with a proper serial #.
If you are using EVO you already have a direct connection and will not need a 1 bit tiff output.

[StJudeGraphics]

Thank you guys, I was referring to Print Console. The "Ouput Tiff" option in print console was locked.

We are from the Philippines.

Is their a Kodak guy here can tell us, how much the price to activate the "Ouput Tiff"?

How can I contact Kodak directly, without passing to the assigned distributor here in the Philippines? Here, we experienced a lot of problem when it comes to the service with Kodak. Can someone tell to Kodak that their distributor here is not good and with very very very lousy service.

We are not against with KODAK, but to the distributor that they assigned here in the Philippines.
Hope you guys understand us hows the feeling of being neglected. Without service coming from the
Kodak distributor. Asking for their help and ignoring.

[PACH]

Go on the web ; find KODAK main web site and send a message to the managing director about your problems in your country.I hope you will get help as being a Kodak user.

[StJudeGraphics]

Thanks pach. Hope Kodak can understand us.

[nemo]

FYI,
Tiff output option was in Print Console up to 3.x versions.
For Print Console 4.x the tiff license has been moved to Evo. It means Evo can accept 1-bit Tiff files and stream them to Print Console/ Trendsetter

[jb9343]

Leo,
We have a service agreement and maintain our equipment, that's not the problem:

We contact Kodak/Creo remote support who insist it’s software problem they can resolve, try to fix it over the phone, ask repeatedly for a field engineer as we suspect it is a hardware problem, guy comes out and works with remote support, points to air conditioning - this actually happened - and explains this is not a problem Kodak/Creo is responsible for.

We continue to have the same problem, call Kodak/Creo again, guy comes back to fix same problem, orders wrong part etc…only a couple field engineers in our area consistently solve problems the first trip.

If we say it’s the SAME PROBLEM, remote or field technicians and managers point to the customer as being difficult, then support gets worse! Anymore we just say we have a problem or ask other printers for solutions.

We do this dance all the time for months at a time. Why do we have to go through all of this just to get a bad part replaced?

Our sales rep said he tried to get better support from our manager and his boss but neither one are helpful and both complain about customers. Our Kodak sales rep recommends not upgrading after working with these managers....no surprise here. Good support from Kodak/Creo depends on your location and the managers and field engineers in your area:

Kodak support...are you kidding me?

We are in the same area as KW in the US and our Kodak support is poor as well. SUPPORT GETS WORSE WHEN WE MENTION ITS THE SAME PROBLEM. The managers in our area are completely ineffective. ASKING FOR THEIR HELP AND IGNORING - THIS HAPPENS TO US! Same ongoing problems, same finger pointing...NO ONE TAKES RESPONSIBILITY....hope you get your problems solved.....eventually. Apparently, Kodak support is poor across the continents......