How to activate the output tiff in Creo Trendsetter 800II?

[PACH]

We are in the same area as KW in the US and our Kodak support is poor as well. SUPPORT GETS WORSE WHEN WE MENTION ITS THE SAME PROBLEM. The managers in our area are completely ineffective. ASKING FOR THEIR HELP AND IGNORING - THIS HAPPENS TO US! Same ongoing problems, same finger pointing...NO ONE TAKES RESPONSIBILITY....hope you get your problems solved.....eventually. Apparently, Kodak support is poor across the continents......

Was Scitex or CreoScitex or Creo support any better?

[jb9343]

PACH,

Since you asked;

Creo has the poorest support due to finger pointing.

I'll be the first to acknowledge that there are many talented and dedicated Creo people, but its basically a company culture of finger pointing.

Prinergy has the worst support, especially when it comes to hardware, of any RIP we have ever had and its due to finger pointing. Remote support works on the symptoms of failing hardware instead of replacing the bad part resulting in ongoing production problems for us.

At Creo, there always seems to be an OVER EMPHASIS on Prinergy software. Developers typically do not affect our day to day operations, including prinergy developers, can be anywhere and frequently are:

Book Review: "Start-Up Nation" - WSJ.com

There aren't any trained hardware field engineers for Prinergy Dell servers. Creo doesn't seem to understand that it's always the field engineers that diagnose and replace bad parts quickly that keep printers up and running. Its been my experience that the Creo field engineers that diagnose problems by symptoms are successful - most do not troubleshoot this way.

Fortunately, the Trendsetter rarely has problems but whether its one trip or many trips depends on the expertise of the local field engineer. Overall Creo support is regional and depends on the area managers. Clearly we're in an area of poor support....

If a problem becomes a recurring problem, that results in the ULTIMATE finger pointing - the customer is the problem.

Prinergy and the Trendsetter were a joint venture with Creo and Heidelberg. That's something Creo people rarely acknowledge. Like a lot of printers, I never heard of Creo before Heidelberg worked with them.

Scitex deserves an A for effort.

Heidelberg expert support works like clockwork.

Kodak (before Kodak bought Creo) always provided good support and at times went the extra mile.

Kodak typically doesn't let anything interfere with customer service or consumable sales. This will be interesting......but I TRULY EXPECT it's only a matter of time for Creo people to change their ways....and TAKE RESPONSIBILITY.

That's my 2 cents based on my experience.

[PACH]

PACH,

Since you asked;

Creo has the poorest support due to finger pointing.

I'll be the first to acknowledge that there are many talented and dedicated Creo people, but its basically a company culture of finger pointing.

Prinergy has the worst support, especially when it comes to hardware, of any RIP we have ever had and its due to finger pointing. Remote support works on the symptoms of failing hardware instead of replacing the bad part resulting in ongoing production problems for us.

At Creo, there always seems to be an OVER EMPHASIS on Prinergy software. Developers typically do not affect our day to day operations, including prinergy developers, can be anywhere and frequently are:

Book Review: "Start-Up Nation" - WSJ.com

There aren't any trained hardware field engineers for Prinergy Dell servers. Creo doesn't seem to understand that it's always the field engineers that diagnose and replace bad parts quickly that keep printers up and running. Its been my experience that the Creo field engineers that diagnose problems by symptoms are successful - most do not troubleshoot this way.

Fortunately, the Trendsetter rarely has problems but whether its one trip or many trips depends on the expertise of the local field engineer. Overall Creo support is regional and depends on the area managers. Clearly we're in an area of poor support....

If a problem becomes a recurring problem, that results in the ULTIMATE finger pointing - the customer is the problem.

Prinergy and the Trendsetter were a joint venture with Creo and Heidelberg. That's something Creo people rarely acknowledge. Like a lot of printers, I never heard of Creo before Heidelberg worked with them.

Scitex deserves an A for effort.

Heidelberg expert support works like clockwork.

Kodak (before Kodak bought Creo) always provided good support and at times went the extra mile.

Kodak typically doesn't let anything interfere with customer service or consumable sales. This will be interesting......but I TRULY EXPECT it's only a matter of time for Creo people to change their ways....and TAKE RESPONSIBILITY.

That's my 2 cents based on my experience.

Thanks JB. Very honest reply to my question. Has your service improved since Kodak took over?

[Jackie/]

Looks like the Kodak plan is to reduce support and continues to provide more testimonials:

Kodak support now leaves printers with only 2 of 4 presses printing, and since its a recurring problem looks like support gets worse:

CTP problem no-one in the World can fix. Any takers?

Due to very poor support some companies are "Delegating Prinergy to the trash heap (dumped on to another company) along with the manager who made the decision, we never looked back."

Prinergy - did you over buy or under buy

[LoWang]

Hello there. I'm new here and want your help guys. We have a Creo Trendsetter 800II and using Prinergy Evo, we dont know how to activate the setting in "Output tiff". What are the procedures to output the 1-bit tiff file in Prinergy Evo? We hope that you can give us some advice. Thanks in advance.

The simple answer is: your PrinergyEvo's license is limited - you can only use the functions of a system that are "open". I guess the "TIFF Output" option is greyed out isn't it?
Open PrinergyEvo Administrator - click on License tab - if there is no TIFF downloader option purchased then that's the reason. For some installations there is no need to output TIFFs (HiRes) - Direct Connection is used instead.
If you need that option ask Kodak for an offer.
Regards

[roger]

Gig0 answered the question back on page 1.
Change process plan output to tiff and define path to where you want it to be written.

Roger