CTP problem no-one in the World can fix. Any takers?

[PACH]

Hi sorry for the delay in getting back.
We've got a Lotem800quantum software vers 3.51.02

and a brisque-impose software vers 4.1.76.0
operating system AIX 4.3.3.0

Paul

Hi Paul,
Have you tried to put in the Drum Speed of your L800Q into the Drum Speed window in your Output Template for this plate size?

[paulrfrancis]

Hi Paul,
Have you tried to put in the Drum Speed of your L800Q into the Drum Speed window in your Output Template for this plate size?

Hi,

I can't see the window you mean, but our IT manager has said that this was all done a few weeks ago when we had an engineer in to service the lotem. (He couldn't work out the problem either?)

Paul.

[PACH]

Hi,

I can't see the window you mean, but our IT manager has said that this was all done a few weeks ago when we had an engineer in to service the lotem. (He couldn't work out the problem either?)

Paul.

Paul,

In your Output Template there is a place where you can input the Laser intensity and one for the Drum Speed. Usually these are blank as the platesetters values are used. Try and input here the Drum speed, save the template and expose your plate. Never assume.

[rbailleu]

can you not just put in the plate size as 524 x 708 in the front end and adjust your template to fit the plate.or if the length is the problem try that. I assume the creo centers the plate and works from the center. if the machine reads the plate size and errors out on it, consider buying bigger plates and cut down after imaging.

[Jetlux]

These tech services might be able to help out either on the phone or webex, since they are in the US:

Weber Systems 800-399-4294 216-831-0480
Bob Weber|Service Rates|Refurbished Digital Prepress Equipment|Imagesetters|Platesetters|RIPs|Scanners| Film & Plate Processors|Prepress Parts|Computer-to-Plate|Agfa|Creo|Linotype|Screen PTR|Imagesetter

Ace Tech Service 513-312-7154 or 513-673-9444

Don't worry about support on your existing Lotem 800V/Quantum. We are specializing in Creo Scitex equipment. We buy, sell and service any Dolev, Lotem, Trendsetter and existing Brisque workflow. If you think you are paying too much on your service agreement or can't get service at a reasonable rate, give us a call and we will take care of it. We won't even charge you for phone support. If you are thinking of replacing your older Lotem with the newer Quantum, I have a year 2006 in mint condition. Includes delivery, installation and warranty. Call 513-312-7154 for more info.

Unfortunately, we have the same poor (no) support from Kodak in the US for our Kodak (Creo) equipment. We got problems resolved by contacting other printers or companies after working with Creo 'experts.' Apparently, being down just doesn't matter to Kodak or their 'experts.'

Good luck