Help! Trendsetter white bars/bands on thermal direct plate

[Sammie]

As the kodak thermal direct plate comes out (landscape) of the trendsetter there is a 1" missing image bar/band down the middle and 3" missing image bar/band down the right side top to bottom on every size plate. We tried different batches of plates but the same bar/band shows up on all plates. Prinergy is the rip. Any ideas on what is causing this and what the solution would be?

[RNRPRINTINGNMAILING]

Sounds likes a it could be a software problem, or there is a conflict with your images.
Contact Kodak and see what they say.
Good luck

Rob

[Printservedigital]

Sorry just realised you said Kodak Trendsetter.

Before you call out Kodak make sure everything is clean and free of contamination in the CTP unit. Entry feeds rollers or something like that etc..

It could save a lot of embarrassment later if that turns out to be the issue.

[RNRPRINTINGNMAILING]

Sorry just realised you said Kodak Trendsetter.

Before you call out Kodak make sure everything is clean and free of contamination in the CTP unit. Entry feeds rollers or something like that etc..

It could save a lot of embarrassment later if that turns out to be the issue.

Hello
I just spoke to a friend of mine who had the same problem.
He thinks your plates might be comtaminated.
Also did you do a self test sheet to see if you get the white bars

[Derek@Kodak]

Sammie,

This doesn't sound like a plate issue. It sounds like the data is not getting to the Trendsetter. Sounds basic, but check the connections and then check the RIP. I would recommend calling Kodak service to troubleshoot the workflow.

Thanks,
Derek@Kodak