Xerox 700 Digital Color Press

[GregNac19]

Explain the reading and who did the testing. That is what I am asking for. I must say that Xeriod seems to be an old angry employee. Why did you switch?

[smatros]

to smatros: i'm curious which channel you acquired your xerox 700 from?

the print quality on the 700 is outstanding. it is value priced machine for the right applications and volumes

We purchased it from the national xerox dealer, have a service contract directly with xerox.
machine has several serious flaws and we are seriously considering returning it, especially due to arrogant Xerox behavior.

Print quality? Tested on several stocks, some even Xerox recommended. When printing on coated paper 13x19" (330x480 mm) almost 4 cm on the short edge side are unusable due to unresolved fuser problems. Intensive colors (for example 200% Black - 100K, 100M) is peeling off the paper. Color consistency and accuracy is almost a joke.
Registration and alignment can be set up to be under 1 mm, but it looses settings after some printing. The most ridiculous thing - a service specialist for Central & Eastern Europe, acclaimed to be the top 1 person for the X700 machine, who came to examine our machine, took out a metal plate part to reduce the registration mistake and claimed it is unnecessary. I'd rather not mention the Creo rip problems and bugs.

In total we lost over 12o.ooo euro (around 150.000 usd) of business due to such machine problems (comparing to our last years income and our growth in 1-10/2008) we are at a point of returning it, switching to KM and suing Xerox for the damages. The thing that bothers me most is the terrible behavior of Xerox people, who even appointed a lawyer to handle communication with us instead of resolving problems. They are claiming the machines work ok (not true, as we have been in contact with other printers who also bought it, and have similar problems - as well as seeral people here on forum report the same). Since Xerox was unable to resolve any of the mentioned problems, not even 1, I strongly discourage people from buying it at the moment.

[GregNac19]

I am sorry you don't live in America where all your problems could be fixed with a simple replacement machine. This is not normal!

[Craig]

I am sorry you don't live in America where all your problems could be fixed with a simple replacement machine. This is not normal!

I don't understand why our brothers across the pond would be treated any different? What's up with that?

[smatros]

I have tested on every paper (non-Xerox) and the results are very good. It has some issues on coated stocks (i.e. 150gr. Velvet paper, 3pl. coated) due to improper fuser.
I'm using the "High Latch" fuser (the standard one, comes with the machine) which is more appropriate on light-to-mid weight papers. You may also use the "Low Latch" fuser for some paper types.

Something to try: Reduce the "Adjust Image Transfer" option to 50%. (from 100% or 150%) and replace the drums. The main problem occurs because if you calibrating the machine with the "off-the-glass" procedure (using Creo) it builds calibration tables with VERY HIGH DENSITY values. Try to decrease those values indirect: Build a "Gradation Table" and adjust the 100% value to 95 - 97% for every color.



It has no registration issues. I have save all the alignment settings for every paper type and every tray. I have different alignment settings for trays 1-2-3 and different for Oversized 6 & 7. You have to do the job twice.
Most Important: When building alignment settings do not use a predefined custom paper when loading the paper. Build and use only alignment settings for every tray group (1-2-3) and choose the paper as "Uncoated" ot "Coated" and the weight separately from custom paper type.

Creo is very expensive for what it offers. It has lots of bugs and does not support color calibration editing in density level, if have not buying the "Graphic Arts Premium Package" or something like. Result: You need to spend more than 15.000 Euros i spend in order to "play" with it as a proffesional. It's Shad!!!
Good thing: An SP1 is now available and it seems to work better. Do all the windows downloads (Windows SP3, and others) and then install the service pack.

Thank you for the info. I have a meeting next week with country manager, after that I'll decide how to proceed.
There are fuser problems, we have had it changed 3 times with 3 versions and some prints on coated stocks still look like crap when you print on 13x19 sized paper. When printing on smaller, for example 320x450 mm it is a bit better.

Our unit looses alignment settings after xx prints. When you set it up the alignment and registration are pretty ok, but do not last long. We have 9 different paper stocks, and for 4 trays that we use it takes about 3 hours to do all alignment settings. If I have to do them every other day it's a terrible waste of time.

We have creo full pack with professional calibration from xrite and all additional features. We have SP1 installed.

In general my opinion: This machine has been launched too soon and it is a shame for Xerox.

When I finish the meeting and see what is going on I will inform the Xerox USA, as someone here should take the responsibility for the terrible situation and service.

[XAdvice]

If you are having fuser problems please ask you Service Engineer to make sure you have the latest engine software. This software automatically adjusts the fuser gap in the high or low position depending on the paper weight selected. This means you do not need two different fusers.

Commenting on quote:

"I'm using the "High Latch" fuser (the standard one, comes with the machine) which is more appropriate on light-to-mid weight papers. You may also use the "Low Latch" fuser for some paper types."

[xit791]

I demo'd the Xerox 700 last night, along with the docucolor 260. The print output on these is supposed to be true 2400. I'm supposed to see the KM Biz Hub box next week. Any feedback from folks operating these machines would be appreciated.

[Internal_R&D_Analyst]

An iGen4 is still only 600x600 dpi. Look beyond what is filled in on the spec sheets. Test files comparable to what you will be printing on paper weights and sizes you intend on running.

No machine is perfect that is why they all sell service contracts. We have found with several Konica units that there are different levels of color management and production printing experience out there. Ask how many printers they are currently servicing. How far away is their technician compared with Xerox's, when it goes down you need it up ASAP.

[southontprint]

Yes Xerox is proud of their decurler and go on and on about it. The reason for this is that the DC5065, DC252, DC260 was so shocking with its curl, that they had to nut something out to fix it.

Sorry, but a newbie to these forums, but I came across this whilst googling. What was the curling solution they "nutted out" (I am running a DC250 and some card stocks are curling a heck of a lot more than others....)

[GregNac19]

Sorry, but a newbie to these forums, but I came across this whilst googling. What was the curling solution they "nutted out" (I am running a DC250 and some card stocks are curling a heck of a lot more than others....)

I lost a bet at a demo by telling someone, "I will give you five dollars if you can get this curl out". He laughed and made the curl go from a U to a actually fold under. This paper was know to curl horriblly.
Just so you know there are 3 total decurlers you can add to the machine. One comes standard and it is postitioned right after the fuser.
This not a "nutted out" solution. Take a look and bet someone in a Demo and see how much money you lose!