Toner supply dwindling from Xerox on the x700

[Biosizzle]

Anyone else having this same problem? We have consistently run out, with the products on backorder, over and over again for 6 months. Currently we ordered yellow on October 21st. Still on backorder and none being released. it seems that the situation would take at most, maybe a month to step up production and meet the demand. No dice. We will sit idle for close to a week at this rate. We are on a click charge system fyi, with a lease, and there is nothing being done.

[Windward]

We are having a similar problem with toner for our Docucolor 250. The last two orders have been very slow to arrive. Previously, we could count on receiving toner in a day or two. Now, we are quoted eight to 10 days. I placed an order last week and it's not yet here.

What's wrong with Xerox?

This makes me think I should buy my next printer from another company.

[lexobys]

well windward...you can always count on Canon. since here in my country, Indonesia, south east asia, xerox is going down, its not only their response for consumable, like a toner....but it is also their service response.

[Craig]

Order 5 rounds at a time, that's what I do, keep more on hand than you may need and order when your down to 2 or 3 rounds.

[Biosizzle]

We are not allowed to order until we are down to three. We dump out our own waste containers because we can never get them. We have to have our techs order things for us. They have a national back order on yellow right now. We are out and have not been able to order more.

[Craig]

What country are you located, I order my supplies at will in the US.

[Biosizzle]

We are in the US. Ordered yellow on the 21st. Still haven't seen it. 30-40 calls later, no date to expect it.

[Craig]

What a crock of ***** Xerox had their heads up their ass on this one. Keep placing service calls, and when the tech comes out he can't test it because there is no toner, maybe it will piss them off enough for them to "find" your toner.

[printfreq]

What a crock of ***** Xerox had their heads up their ass on this one. Keep placing service calls, and when the tech comes out he can't test it because there is no toner, maybe it will piss them off enough for them to "find" your toner.

usually we get our techs to order toner as a part. not this time. this toner shortage is insane and should seriously make anyone pondering the lease of any xerox product reconsider. we are currently not operating as a result of not having toner. no product going out means no money. no money means no lease payment to xerox. funny how that works.

xerox has went so far to forcing us to order fuser and waste developer containers through the techs. how weird is that?!

[X33]

xerox has went so far to forcing us to order fuser and waste developer containers through the techs. how weird is that?!

not really weird. it's unfortunate that because of some bad customers, good customers have to pay for those mistakes.

Xerox, and other vendors, are usually updating control methods for delivery of supplies. As long as there is a black market out there, vendors need to control and know where they are shipping their supplies. Some geographic areas are tighter than others.