Canon 6000/7000 Blues - A Local Problem or National Problem?

[Dwain Kitchel]

Sorry, I can't help but am a fellow sufferer with a Cannon ImageRunner C5180. Our small publishing company leased a new C5180 which worked fine for a few months, then it started making screeching sounds. The maintenance contractor fixed that then we started having a host of problems. You name it we had it: constant jamming, color inconsistency, skewing (lots of problems with this). The net result (over a period of 8 months) was the printer was out of commission more than 50% by the maintenance company records. We tried to get out of lease with no luck and am involved in legal action. If there is anyone out there who has had similar problem with this machine, I would appreciate knowing it. Or if you have had good results with it, I would like to know that as well. Perhaps we just got hold of a lemon.

In particular I am trying to find information on what the "normal" average downtime is on digital printers. If any of your responders have any information in this regard or can tell me where to find it, it would be greatly appreciated

[idadunit]

If the modifications and software are up to date your machine should be running well. Our machine had a ton of updates to the developer and drum area as well as software. Now it runs fine.
Go back to your service tech and ask if he has all of the mods.

[thill]

I hate to say it, but CBS, Canon Business solutions is not your best bet for service. I work for a 55 year old independant dealer, and we have an extreamly agressive and pro-active approach to ImagePress products. We have taken over service on just about every imagepress in our city placed by a former national group, and the response we have got from those customers about our service is quite telling.

Real horror stories. Canon makes very high quality products, but reliability is made up of two parts, reliable and quality unit, + reliable and quality service.

[GotToner?]

I am a production manager in a Florida digital shop and we have had a 6000VP for about 9 months now.
It ran perfect for the first 6 months and we run it hard. That is about the time the Dev units and parts start to wear out. From that point on it's been find and replace.....!

I also work for an independent dealer and we have had excellent results with these systems. Yes, you are going to have service. The issue above is based on the techs not doing the suggested PM's. There are quite a few PM's and some of the tech's will get lazy and the customer pays with downtime. Meet with the service manager and get the attention you deserve. It is excellent equipment and nothing puts down a better image on paper. When the PM's are done on schedule the gear runs great.

[mariocanta]

I have a Canon 6000VP. I am a small digital printer and I rely on it heavily.

I have posted before about my miserable experience with the service as it relates to this machine and have recieved many supportive posts and emails. Many of these, have a common theme: there are many unhappy Canon 6000/7000 owners out there.

To be fair, I actually think the machine itself is pretty good. When it is running properly, I am proud to sell the output. The major issue has to do with service. When my machine goes down, the folly begins - untrained/lazy techs, no parts, and incompetent service management. I am often down for multiple days.

I am in the DC area. Canon USA is my service supplier.

I am trying to determine if this is a local problem or a company wide problem.

Can people in other regions give me their input? Is the service team working with you living up to your expectations? Am I the only Canon 6000 / 7000 owner singing the blues?

I am singing the blues from Italy....

I have the Canon 6000 (Canon 6000 and canon 7000 are the some machine, the only difference it is the number of pages for minute)
I have the Canon C6000 (no VP), before I had the Xerox 250
This printer, for quality it is the best, much better then Xerox, even IGEN4
The big, big, big problem is the affidability of the machine
In 2 years, the technician came almost 200 times.
If I print today 5.000/10.000 pages the day after I have to call the Canon men
I did almost 2.000.000 copy, but I can't plane a serious work, because in the morning when I start the machine I do not know if IT IS OK or I get the error number ##### ## ## and I have to call the technician.
It is not a problem of technician, the problem is the printer. This model (6000 and 7000) have structural problem, and the assistance cost a lot of money to the company that make assistance to you, and they are tired to come every 3/4 day to assist you
I am giving the problem to my layer, and it is starting a case against Canon
I pay the machine 115,000.00 Euros
Mario