Any printers happy with Xerox 7002 or 8002?

[simpleprint]

Well said Simpleprint!!!

Craig, I gotta tell ya... YOU are my unsung hero on this board. Ever since I joined your info has been in high regard. My supervisor always wants to read what you have to say. Unbiased, practical experience is hard to find, nowadays.

I'm two posts away from asking the Forum Moderators to implement rules regarding posting that force ALL the Sales Reps lurking on this forum out into the open.
If I want advice from a OEM trained employee, I know where to go.
I want Field Answers and Field Solutions I come here...and that's what I give to the best of my ability, respectfully.

[Craig]

I'm truly humbled, but I just try to be honest based on my experience. Nothing more, nothing less.

[docurley]

I thought the days of Xerox engineers blaming the paper were over but clearly not.

I would advise them to bring in their own stock and show how much better the machine is and as for having to run 100 sheets before you run the job is crap.

I run a 5000 and 8000 on my site and I have never heard such crap plus if that’s what you have to do then demand a credit for the clicks. Some time back Xerox had an issue with contamination in cyan and every now and again we would have to run a solid cyan sheet through the printer to clean it up and they would credit us back has we would keep the copies in a box.

[stacyg]

Thanks. I'm about to go try a cyan page as that has been the cause of several problems. We're already needing to replace the cyan cortron too. How often will that need to be done?

[Craig]

I don't keep track of the clicks between corotrons, but I would guess about 80,000 to 150,000. When I change them I do all 4 at the same time.

As for the blame the paper excuse, unfortunately it's still there, one of my techs. had a full course of humble pie a few months back. He swore up and down it was the paper. I bet he spent the first hour running test sheets on almost every sheet we had in the shop, every time he kept mumbling it's the paper. I pulled out the Xerox brand we keep on hand saying "oh I forgot we had this on the shelf", sure as the sun came up that morning it had the same results. He was pissed to say the least, but I got a good laugh out of it. He has never blamed the paper since.

[docurley]

Thanks. I'm about to go try a cyan page as that has been the cause of several problems. We're already needing to replace the cyan cortron too. How often will that need to be done?

Make it a bark blue sheet as this works best and you would only need to do this if you notice white random spots on the print.

The cause is fuser agent/oil contaminating the Dev tank.

[ShortRunMagazines]

I know the 5000, 7000 and the 8000 all used fuser oil yet I can't seem to find if the "02" line is still using the oil or going to the X700 line's oilless toner.

Thanks!

[docurley]

The 8002 just looks like a tweeked 8000 and yes it does use oil in the same way the 8000 does and you should have some on the shelf for when it runs out.

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http://download.support.xerox.com/pu...n_GB/en_ug.pdf

[KCJared]

This is my first post and the reason is that I'm just having very similar issues with our Xerox 7002. At this point it seems that XEROX is training their staff to confuse the customer into thinking THEY have a problem. First it's humidity, then it's paper, then it's humidity "inside" the machine. We've had new drums, new drum housings, new developer housings, new motor assemblies for registration issues, a new inline spectrophotometer, etc. We've had analysts out to measure density and humidity. Our Free Flow server can't even hold the jobs to allow us to make changes. They've come to try and install a "patch" but it wouldn't install. Have any of these things been changed on yours? Color consistency is a major issue with our machine. Please let me know, stacyg. Thanks. (end rant)

[cmitchprint]

This is why I run off every Xerox rep that happens by my shop. There's no support personnel who knows anything and there's no local support for any Xerox equipment (nearest is Huntsville, AL). We've had stellar support from our Konica Minolta guys and I wanted to cry for my friends who have a digital shop and got a Xerox. It has been nothing but a POS and they miss their Icon/Konica Minolta.

As far as paper goes, we run all of our paper long way in. We've found that it conserves our fuser unit (shorter sheets put lines on the fuser roll and it will show up on solid colors). Since we can cut our own paper, this has not been a problem.

I toured Courtland Paper Mill (now International) and watched them sheet 8.5 x 11 paper off a roll. There was several stations gathering and crating paper. One station had Xerox brand, another had International brand, another was Hammermill while another was generic Quik Copy brand. ALL off the SAME roll! Tell Xerox to kiss it!