Any printers happy with Xerox 7002 or 8002?

[stacyg]

KC,

We have a tech here now on his second full day watching us run jobs, etc. and tying to figure out what's causing a light streak and spot in cyan as well as inconsistency in color. They've replaced numerous parts. Sorry, I don't know what all they are.

I think we're getting better slowly. The only reason I'm not absolutely furious is that there is a whole support team of techs and our sales people and their supervisors that are trying to make us happy with the beast and we're an hour + out of their major metro area of Memphis. (this guy keeps coming 6 hours from Nashville) They are stumped now because it looks like we've got too much and too little oil at the same time. If he can't get it, they're saying they'll send someone down from Rochester. So, at least they're working on it. Just keep a log of all your issues, parts, calls and hopefully they can figure out how to improve this thing.

We have agreed to use pre-boxed papers "for digital" as often as possible rather than cut our offset sheets. The C1S, C2S heavyweights seem to still have the most issues. That may be helping.

[KCJared]

Stacyg, did you have your "advanced productivity training" yet?

[stacyg]

We got about 10 minutes of how to clean the cortrons and are being told they've not decided what all to include in the training yet.

Did you pay "extra" for the training?

[Craig]

"Advanced Productivity Training" that's paying attention to what the tech is doing and fixing it yourself when their gone

[CSimpson]

Sales Pitch = We are a solutions based company who will partner with you and help grow your business.
Installation Training = Install machine and have a trainer/sales person look like an idiot trying to find the power button.
Productivity Training = Problem? Call the 1-800 number and tell someone who doesn't understand english that a part is broken. The tech will arrive early the next morning look at the machine and verify your analysis. At which time, the tech will explain how they are no longer allowed to keep that part in inventory, so you will have to be down another day while the part is being shipped in. Pray that the correct working part is being shipped to the correct address and give thanks that they outsouce shipping to profesionals.
Advanced Productivity Training = Run approved/certified paper, none of which is available at a competitive price in your area. Lease two machines to ensure redundancy so you can avoid the pitfals you learned about in Productivity Training.

The funny thing is this applies to all digital printer companies.

[UberTech]

Sales Pitch = We are a solutions based company who will partner with you and help grow your business.
Installation Training = Install machine and have a trainer/sales person look like an idiot trying to find the power button.
Productivity Training = Problem? Call the 1-800 number and tell someone who doesn't understand english that a part is broken. The tech will arrive early the next morning look at the machine and verify your analysis. At which time, the tech will explain how they are no longer allowed to keep that part in inventory, so you will have to be down another day while the part is being shipped in. Pray that the correct working part is being shipped to the correct address and give thanks that they outsouce shipping to profesionals.
Advanced Productivity Training = Run approved/certified paper, none of which is available at a competitive price in your area. Lease two machines to ensure redundancy so you can avoid the pitfals you learned about in Productivity Training.

The funny thing is this applies to all digital printer companies.

That bit really made me laugh.

[Milo Wilson]

I have been an independent Xerox tech for about 15 years now, working on black and white office printers to Docucolor 8000 and larger, and I have always noticed that when there is an issue that the Mother Xerox tech has trouble fixing/understanding they seem to start falling back on "paper issues" or "humidity". Given that in some circumstances there are valid issues with both, these are used more often to buy time to troubleshoot.
I have never worked for Xerox directly but I love their products, from the Igen3 to the 1090 analog copier.
I have only come across, in my 15 years, a handful of issues that have boiled down to paper or humidity.

[Craig]

CSimpson - That would be a LOT funnier if it wasn't so DAMN TRUE!!!!

[stacyg]

Just an update. An engineer flew in from Rochester a few weeks ago. Spent 2 days here with a "specialist" said it was within half of tolerance and looking great and left while I was at lunch. First job off was a pantone blue that STILL has a huge color variation across the page and in steaks/hot spots down the middle.

Now were being offered a choice of different boxes: A 700 which I'm afraid won't hold good ftb registration and we'll outgrow too fast. A 5000 from which samples also color vary across the page. Or, the new 800 which will probably come in above our price range.

We do a lot of postcards, business cards and SPOT COLORS. Advise please!

[ShortRunMagazines]

What is your average clicks per month? what size paper?