Prinergy - did you over buy or under buy

[jb9343]

Working for a very large printing corporation where money was no object, management was sold on the idea of automating flexo packaging through Prinergy Powerpack. After months of MASSIVE amounts of OT, few jobs going through production, and VERY poor support, the department switched back over to Artpro and later added Nexus. Delegating Prinergy to the trash heap ( dumped on to another company) along with the manager who made the decision, we never looked back.

You are lucky to be able to switch in this economy, the rest of us must deal with poor Prinergy support and the overtime due to excessive downtime for what turns out to be known issues that prinergy 'experts' are not aware of:

Requested setup support and told its customer installable:
Everything is customer installable - windows server operating system, firmware, security, big upgrades. It's interesting that on our other Dell server according to Dell none of that is customer installable. Years ago when we bought Kodak proofing, Kodak provided curves etc. After Kodak bought Creo its now customer installable. Remote support could help out but just doesn't want to or when asking a tech for help we are told he is not trained - thats what customer installable really means.


Requested a recurring problem solved and support got worse. It's basically the runaround and finger pointing. The problems we experience just don't matter for too many technicians and managers - that's the real problem.


Requested a demo of prinergy features. We learned that most of the features seen in the demo are an extra charge. Apparently the base price is a bare bones rip.

Now that you have it, is there something else you wished you would have gotten instead?
What would you do different if you had a choice?
After Kodak techs and managers indicated this is the best they could do we would have bought Printect from Heidelberg with Agfa or Fuji plates. We need to be up and running without ongoing problems.