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  1. #1
    JSparks is offline Junior Member
    Join Date
    Apr 2009
    Posts
    2

    Question Onyx / ProductionHouse update error...

    "An error occurred while installing updates
Please restart and try again.
    If the problem persists, contact Technical Support with the
following information. 


    Error Information:
Unable to locate updater master file list.

    Please see the log file for more information:

    D:\Onyx\AutoUpdate\records\OnxUpdate0.log"

    Any ideas?
    I'm thinking 7.2 installed, but the auto update
    is still trying to update 7.1. Not sure.

    JSparks

    Thanx!

  2. #2
    ScottyDoo's Avatar
    ScottyDoo is offline Junior Member
    Join Date
    Jun 2008
    Posts
    14

    Default

    Onyx has discontinued the AutoUpdate system on all their current and future releases, so you'll need to disable the AutoUpdate service on your computer. Here are the instructions from them to do so:

    1) Right click My Computer and go to "Manage"
    2) Select "Services and Applications"
    3) Select "Services"
    4) Find the ONYX Update service and double click it. Change the Startup Type to "Disabled" and save your changes
    Last edited by ScottyDoo; 06-05-2009 at 11:45 AM.
    ONYXtalk.com - Global Support Community for Onyx Software

  3. #3
    JSparks is offline Junior Member
    Join Date
    Apr 2009
    Posts
    2

    Talking Very nice!

    Thanx for the help!


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