AccuZip6 5.0 SUCKS!

[Craig]

Do yourself a favor and don't get this program for mailing. It is SLOW and an absolute waste of time if you are doing multiple mailers every day. The programs does not function as they say it should, I wasted $1500.00 to find this out and they won't refund my money. It must be written by third graders, they can't seem to get their dictionary to function at all, so address correction takes forever. Just to print out the reports takes 3 minutes!!

[pcmodem]

You should look at Mail Manager from BCC Software. Great software and even better support.

[Craig]

Believe me I will be looking long and hard at any other solution when this subscription is up. Thanks for the suggestion!

[david.young]

Depending on your mailing needs take a look at Satori bulk mailer.
BCC is some serious mailing software with a price to match.

[pcmodem]

How is the support of Satori Bulk Mailer? Do they have a user forum?

[david.young]

Phone support has been good.
Sorry no user forum.
I guess where I'm coming from is Bulk mailer is pretty straight forward easy to use, lots of wizards to guide you. I did a demo with BCC and it was just a cold interface, very powerful though, if you learn to write in their scripting language. If my mailing needs get more involved I may have to revisit BCC, but for right now the types and quantities I deal with, Satori fills the bill.

[KwikKopyBoy]

Do yourself a favor and don't get this program for mailing. It is SLOW and an absolute waste of time if you are doing multiple mailers every day. The programs does not function as they say it should, I wasted $1500.00 to find this out and they won't refund my money. It must be written by third graders, they can't seem to get their dictionary to function at all, so address correction takes forever. Just to print out the reports takes 3 minutes!!

Can you be specific about any of these things? You sound pretty upset and want to get an angry post out there, but what is slow about it?

I've been using accuzip for around 4 or 5 years. I get validation speeds at about 300 records per second (around a million per hour). Is that the speed you're getting?

Anyway, you might be able to save some cass time by copying some of the amsdata files to a ram drive or usb stick.

I've never had anything but good luck with them, and their chat support is great. I never have to wait, which I hate doing with other companies. Usually chat support is a joke, but they seem to have several people waiting around to take chats, which is really cool.

Anyway, I highly recommend it. It's saved our asses from a lot of work, and saved money over the more expensive programs. Craig looks like he's having a bad day.

[KwikKopyBoy]

How is the support of Satori Bulk Mailer? Do they have a user forum?

Wait, you just complimented BCC and now you want to know about Bulk Mailer?

What's wrong with BCC (besides the price)?

[pcmodem]

Wait, you just complimented BCC and now you want to know about Bulk Mailer?

What's wrong with BCC (besides the price)?

Nothing is wrong with BCC. I ask questions like this to get more information personally so I am a more rounded person professionally. I also asked this question to get people to think about how they think their software and support can be improved. There is always ways for things to be improved and those who say they can't be any better are hiding themselves from the truth.

[KwikKopyBoy]

Nothing is wrong with BCC. I ask questions like this to get more information personally so I am a more rounded person professionally. I also asked this question to get people to think about how they think their software and support can be improved. There is always ways for things to be improved and those who say they can't be any better are hiding themselves from the truth.

I don't think anybody has said things can't be any better. But it is possible to be satisfied with a product and service. I have several programs that I'm very happy with. The good thing for us is, these companies (BCC, AccuZIP, Satori) keep making improvements (some of which they don't have a choice in, considering how often the USPS makes changes).

For support to be good, it should be easy to access techs during business hours, there should be info available during off hours, and I shouldn't have to budget for problems I have to call support for. Luckily, I'm happy with the product I have in each of those respects.