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I would check the Indesign file. Sounds like your customer doesn't have the image stopping exactly on the spine. It's pulled across the crossover when you zoom in. We get this all the time.
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Here is the best way I have found to fix this issue fast and easy.......
Open in Acrobat
go to TOOLS
Advanced Editing
Touch up object tool
highlight unwanted object and delete.
save as _ _ _
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Thank you for your help.
I have spoken to the client and then have looked more closely and although they had the image snapping to the spine, there was then some sort of overlap with drop shadows.
It's a bit hard when we don't create files, but need to solve the dumb questions :-)
Thanks again for your help.
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I've done what Alan Thompson has suggested here..
I've also turned off facing pages in InDesign so I have a single page layout with no crossover problems at all.
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There are a number of things that we do or the person who is suppling the PDF can do.
First when saving postscript or exporting single page PDFs from either InDesign or Quark, when in facing pages, you can set the Inside Bleed to 0".
At our end we have our Preps imposition templates set to not bleed at the spine and when we receive a PDF with pieces of image from the opposite facing page we remove them using PitStop.
Note this is only for facing pages, if you are doing single pages you want bleed on all 4 sides.
David
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First when saving postscript or exporting single page PDFs from either InDesign or Quark, when in facing pages, you can set the Inside Bleed to 0".
Will have to get them to try this
At our end we have our Preps imposition templates set to not bleed (We do this) at the spine and when we receive a PDF with pieces of image from the opposite facing page we remove them using PitStop. (An option, but a pain for large documents - Wanna get them to get their files correct in the first place :-))
Note this is only for facing pages, if you are doing single pages you want bleed on all 4 sides.
(Always good idea)
Thanks for your help :-)
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Wendy, another easy way to work around this is to slightly nudge the page over in Preps (double click on page - adjust "Page Position Adjustment" with a negative Horizontal amount for right hand pages and a Positive amount for left hand pages) to eliminate the little "slivers" that you see on the spine side of the page. If you have a decent amount of bleed on the page you can get away with this, and if the distance is small (less than a 1/32") you probably will not be moving folios and other consistently placed items enough to be noticed. Fixing the original file is, of course, the correct way to go about this, but when you don't create the pages that is hard to do.
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Thanks.
We've tried the nudge thing too :-)
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 Originally Posted by WendyM
First when saving postscript or exporting single page PDFs from either InDesign or Quark, when in facing pages, you can set the Inside Bleed to 0".
You can, the problem is that you will have a PDF in which the live area is not centered. I think you're seeing the "bleed" from facing page documents. That's why I was asking if the pages are being centered in the imposition. If the pages are being centered, and are the correct size, the bleed in the spine won't show up on the final flat.
Happy to discuss it off-list. Just email me: richard.apollo@okoffset.com
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 Originally Posted by rich apollo
You can, the problem is that you will have a PDF in which the live area is not centered.
I had no problem creating a properly centered pdf, both exporting or saving postscript and distilling, from both Quark and InDesign. I had to turn of the the bleed marks in InDesign. Quark was fine. In InDesign the trim bounding box was created properly and would work with our imposition system (Apogee Prepress) even if the image wasn't centered. The Quark export created a pdf with a proper bounding box while saving and distilling to pdf set the trim bounding box to the outside of whatever page size I indicated but both pdfs were centered properly.
David
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